Contact Us


Pet Parents

Before you go to the trouble of emailing us, our Frequently Asked Questions ('How it Works' above) could help you find a quick solution.

Loyalty Programme Help

If you still find that you need help with Hill's Loyalty only, please email us at hills4you_loyaltyuk@hillspet.com and we’ll do our best to get back to you within five working days.

Loyalty Programme Payment Support

If you have a query regarding your payment or have not received the expected payment in your bank within 7 working days, please email hillsloyaltyhelp@saviuk.co.uk and our partner Savi/Valassis will do their best to get back to you as soon as possible.

Hill's Vet Shop Help

If you need help with the Hill's Vet Shop, please email us at hills_uk_eshop@hillspet.com and we’ll get back to you when we can.



Vets and Professionals

Hill's Quick Reco Help

If you are a Vet/professional and you need help with Hill's Quick Reco, please email us at hills4you_recosupport@hillspet.com and we’ll do our best to get back to you within five working days.